Where can the customers look for information regarding the movies?
The customer can go to InnatheCinema for the movie release date, advance booking, movies shown around the clock and view the information. The customer can also book the tickets online securely using all type of debit and credit cards around the clock throughout the year. You can pick the ticket(s) in the theatre premises showing the confirmation sms / print out of online booking.
You can book your tickets by selecting the movie, show date, show timings, the class, the seat no, no of tickets to be booked. You can also book movie tickets for your family or friends.
Payment :
You can book your favourite movie tickets by using all type of Debit, Credit and Cash cards through PayUBiz payment gateway.
Email/SMS
On booking your movie ticket successfully an sms or email confirmation will be sent automatically , the customer can always collect the ticket showing the confirmation sms / print out of online movie bookings at the counter. You are also required to carry the Credit/Debit/Cash card used for booking the tickets. In case if your booking movie tickets for your family or friends then the photocopy of the card used for booking the ticket has to be shown along with print out for collecting the ticket at the counter. This is to ensure that the person who has booked the ticket is the bonafide owner of the card.
How and when can I pickup my tickets once I've made a purchase on InnatheCinema?
We do not do home delivery of movie tickets, select events might have an option for home delivery, check the respective events for more details. You may pick up your tickets at the theatre, venue you've purchased tickets for only on the show date prior to the show timings. For collecting the tickets it is required that you produce the purchasing credit card, photo id along with the confirmation number provided.
Refund Process :
The right to cancellation of movie or postponing the movie will occur very rarely and rests with the theatre management. The customers will be informed in advance and the amount will be automatically refunded to their debit or credit or cash card bank account within 7 or 10 business working days. The theatre wonât be liable for travel or any other expense incurred by the customer. In case if the amount got debited from your credit or debit or cash card but tickets are booked /confirmed then the amount will be automatically refunded to your bank account within 7 to 10 business working days.
Ticket Cancellation/Change of show timings, date, seat :
As per Government law tickets once sold cannot be cancelled or replaced. Also change of show timing or date or seat is not possible once the ticket is booked. Policies set forth by our clients, including venues, event organisers and theatres prohibit localhost from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.
Age limit for children requiring a ticket:
Children aged 3 years and above will require a separate ticket. For Adult movie below age group of 18 will not be allowed.
What if I received an error when trying to buy tickets?
Sorry for the inconvenience you have encountered with our online service. Before re-attempting your purchase, we recommend that you check your order status. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase. If you have completed the payment process and the order is not reflecting in the Order Status We will not charge for the transaction. In case the amount is charged, refund would happen in 3-10 business days for the full amount. We are sorry for the inconvenience. Please try booking again. For any support related to a failed transaction email us at service@localhost with email address, transaction date and show details.
How do I know that my transaction is secure and that my personal information is protected?
InnatheCinema ensures a safe and secure customer buying experience. Our service is equipped with the latest computer technology making sure of transaction security. All transactions conducted on our website is through a secure browser protected by the industry standard and the best software available today for secure online commerce business.
For Help or Assistance :
You can always reach us at service@innathecinema.com